These Terms & Conditions govern your access to and use of the mospay platform, including all casino games, sports betting services, payment transactions, and promotional offers available at mospay.biz. Please read them carefully before registering or placing any wager.
mospay is strictly available to individuals aged 18 years and above. All new registrations require NID-based KYC verification. Accounts found to belong to minors will be closed immediately and any balance forfeited in accordance with applicable law.
All transactions on mospay are processed in BDT via bKash, Nagad, Rocket, Upay, and approved bank transfer channels. Players are responsible for providing accurate payment account details. mospay is not liable for delays caused by incorrect recipient information.
All bonus offers are subject to individual wagering requirements, minimum odds, time limits, and game restrictions stated at the point of offer. mospay reserves the right to amend or withdraw promotional offers at any time without prior notice if abuse is detected.
Each player is solely responsible for maintaining the confidentiality of their mospay Login credentials. Any activity conducted through a registered account is considered the account holder's responsibility. Notify mospay support immediately if unauthorised access is suspected.
Creating multiple accounts, using automated bots or scripts, exploiting software errors, money laundering, and colluding with other players are strictly prohibited. Violations will result in immediate account suspension and potential legal referral where warranted.
mospay may update these Terms & Conditions at any time. Continued use of the platform following the publication of updated terms constitutes your acceptance of the revised version. Players are encouraged to review this page periodically for changes.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:
2.1 Age Requirement. The mospay Platform is strictly restricted to individuals who are 18 years of age or older. By registering an Account, You represent and warrant that You meet this minimum age requirement. mospay enforces this restriction through mandatory NID (National Identity Document) submission during KYC review. Any Account found to have been opened by or on behalf of a person under the age of 18 will be closed without notice and any funds held in that Account will be dealt with in accordance with applicable regulations.
2.2 One Account Per Person. Each individual player is permitted to hold only one registered Account on the mospay Platform. Opening multiple Accounts — whether under the same identity or under different identities — is a material breach of these Terms and will result in the suspension of all associated Accounts and the forfeiture of any Balances held therein.
2.3 Accurate Registration Information. You must provide complete, truthful, and current information at the point of registration, including your full legal name as it appears on your NID, a valid mobile number, a unique email address, and accurate date of birth. mospay reserves the right to request additional documentation at any stage to verify the accuracy of the information provided.
2.4 Jurisdictional Restrictions. Access to the mospay Platform is intended for eligible players in the Bangladesh market. It is Your sole responsibility to ensure that accessing or using the Platform does not violate any law, regulation, or rule applicable in your jurisdiction. mospay makes no representation that the Platform is lawful or appropriate for use in any jurisdiction other than those it explicitly serves.
2.5 Self-Exclusion Lists. Individuals who have previously requested self-exclusion from mospay or from any other gambling platform, and whose self-exclusion period remains active, are not permitted to register or maintain an Account. If You are currently subject to a self-exclusion agreement, You must not attempt to create or access any Account on the Platform.
3.1 Credential Security. You are solely responsible for maintaining the confidentiality of your mospay Login username and password. mospay will never request your password via email, live chat, or any other channel. Do not share your login credentials with any third party. Any activity conducted through your Account using valid credentials will be deemed to have been conducted by You, regardless of whether You authorised that activity.
3.2 Unauthorised Access. If You suspect that your Account has been accessed without your authorisation, You must notify mospay support immediately at [email protected]. mospay will investigate the matter and may temporarily suspend the Account pending resolution. mospay accepts no liability for losses arising from unauthorised account access where You failed to report the matter promptly or where the breach resulted from your own negligence.
3.3 Account Verification. mospay reserves the right to request identity and address verification documents at any time, including but not limited to: NID copy, passport, utility bill, bank statement, bKash or Nagad account confirmation, or any other document reasonably required to satisfy KYC obligations. Failure to supply requested documentation within the timeframe specified by mospay may result in temporary suspension of withdrawal facilities until verification is complete.
3.4 Account Currency. All Account Balances, deposits, withdrawals, wagers, and winnings are denominated exclusively in BDT (৳). mospay does not support multi-currency accounts.
4.1 Accepted Payment Methods. mospay currently accepts deposits and processes withdrawals via the following BDT payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and approved domestic bank transfers. The availability of specific payment methods may vary and is subject to change. The current list of accepted methods is displayed within the cashier section of the Platform.
4.2 Minimum Deposit. The minimum single deposit amount is ৳200. Deposits below this threshold will not be credited to the Account and the funds will be returned to the originating payment account. Processing fees, if any, charged by the third-party payment provider are the responsibility of the Player.
4.3 Withdrawal Eligibility. Withdrawals may only be processed to a payment account that has been verified as belonging to the Account holder. mospay does not process withdrawals to third-party accounts, joint accounts where the Account holder is not the primary named holder, or anonymous or unverified payment accounts. All withdrawal requests are subject to completion of KYC verification.
4.4 Withdrawal Processing Times. mospay targets a processing time of approximately 15 minutes for withdrawal requests submitted by fully KYC-verified players via bKash and Nagad during normal operating hours. Processing times may be longer during peak periods, public holidays, or where additional verification is required. mospay accepts no liability for delays caused by the receiving payment provider's own processing timelines.
4.5 Anti-Money Laundering. mospay is committed to preventing money laundering and the financing of unlawful activity. The Platform must not be used as a mechanism to transfer or launder funds. mospay reserves the right to block, delay, or reverse any transaction that it reasonably suspects to be connected with money laundering, fraud, or other criminal activity, and to report such suspicions to the relevant authorities without prior notice to the Player.
4.6 Deposit Limits. Players may set voluntary deposit limits (daily, weekly, or monthly) via the responsible gaming section of their Account dashboard. Once set, deposit limits can be decreased immediately but increases to existing limits are subject to a 72-hour cooling-off period before taking effect.
5.1 Offer Eligibility. Promotional offers published on the mospay Platform are available only to eligible registered players who satisfy the stated qualifying criteria at the time of opt-in. Unless specifically stated otherwise, bonuses are available once per player, per household, per device, and per shared IP address.
5.2 Wagering Requirements. All Bonus Funds are subject to a wagering requirement that must be satisfied before any portion of that bonus or associated winnings can be withdrawn. The applicable wagering multiplier, eligible games, minimum odds (for sports betting bonuses), and expiry period are stated in the individual promotion's terms. Failure to meet wagering requirements within the stated timeframe will result in the automatic expiry and removal of the Bonus Funds and any associated winnings.
5.3 Bonus Abuse. mospay actively monitors accounts for patterns of bonus abuse, including but not limited to: placing low-risk or arbitrage bets to clear wagering requirements, using automated strategies, or coordinating with other players to exploit promotional conditions. mospay reserves the right to void Bonus Funds, withhold associated winnings, and suspend Accounts where bonus abuse is identified.
5.4 Promotional Changes. mospay reserves the right to modify, suspend, or permanently discontinue any promotional offer at any time. Where a promotion is discontinued partway through a player's participation, mospay will honour any wagering progress already recorded against that promotion at the time of discontinuation.
6.1 Game Integrity. All casino games available on the mospay Platform — including slots, live dealer tables, crash games, and fishing games — are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Play'n GO. Each game uses a certified random number generator (RNG) or live dealer mechanism. mospay does not alter, interfere with, or influence game outcomes beyond the parameters set by the game provider.
6.2 Return to Player. The theoretical Return to Player (RTP) percentage for each game is determined by the game provider and may be viewed within the game's information panel. Actual returns to an individual player will vary depending on session length, bet size, and statistical variance. A stated RTP percentage is a long-run average calculated across millions of game rounds and does not guarantee any particular outcome within any single session.
6.3 Sports Betting Rules. All sports bets placed on the mospay Platform are settled in accordance with the official rules of the relevant sport and the specific market rules displayed at the time of bet placement. In the event of a dispute regarding bet settlement, mospay's decision, made in good faith on the basis of available information, shall be final. Bets on voided, cancelled, or abandoned events will be returned to the Account Balance at the original stake.
6.4 Maximum Winnings. mospay reserves the right to impose maximum payout limits on individual bets, single game sessions, or promotional winnings. Where applicable, the relevant maximum payout amount will be displayed prior to bet confirmation or within the promotional terms. Winnings exceeding the stated maximum may be adjusted accordingly at mospay's sole discretion.
6.5 Technical Failures. In the event of a technical malfunction, disconnection, or system error that interrupts a game round or bet settlement, mospay will endeavour to reconstruct the game state using server logs. Where reconstruction is not possible, the affected round may be voided and the stake returned. mospay accepts no liability for losses arising from technical failures that are outside its reasonable control.
The following activities are strictly prohibited on the mospay Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent ban, forfeiture of Account Balance, and referral to relevant law enforcement authorities:
8.1 Ownership. All content on the mospay Platform, including but not limited to the mospay brand name, logo, website design, text, graphics, game interfaces supplied by mospay, software, and promotional materials, is the intellectual property of mospay or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.
8.2 Limited Licence. mospay grants You a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming activity in accordance with these Terms. This licence does not permit You to copy, reproduce, distribute, publicly display, modify, or create derivative works from any Platform content without the prior written consent of mospay.
8.3 Third-Party Content. Game titles, graphics, and audio assets supplied by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Play'n GO remain the intellectual property of their respective owners. Use of such content on the Platform is governed by the licence agreements between mospay and those providers.
9.1 Platform Availability. mospay does not warrant that the Platform will be available at all times, free from errors, or that any defect will be corrected within a specific timeframe. The Platform is provided on an "as is" and "as available" basis. Scheduled and unscheduled maintenance windows may temporarily affect access to the Platform or specific games.
9.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, mospay shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including loss of profits, loss of data, loss of opportunity, or any other financial or non-financial loss, even where mospay has been advised of the possibility of such loss.
9.3 Cap on Liability. Where mospay is found to be liable for any claim arising out of or in connection with these Terms or your use of the Platform, mospay's total aggregate liability to You shall not exceed the total amount deposited by You into your Account during the 30-day period immediately preceding the event giving rise to the claim.
9.4 Force Majeure. mospay shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, government action, telecommunications failure, internet service provider outage, or third-party payment system downtime.
The collection, storage, and use of your personal data by mospay is governed by the mospay Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, You consent to the processing of your personal data as described in the Privacy Policy. The Privacy Policy is available at mospay.biz/privacy-policy.
mospay employs SSL encryption across all Platform pages and data transmission channels to protect your personal and financial information from unauthorised interception. Your KYC documents are stored securely and accessed only by authorised mospay personnel on a need-to-know basis.
mospay is firmly committed to promoting responsible gambling practices. Players are strongly encouraged to treat gambling as a form of entertainment rather than a source of income. The following tools are available to all registered players free of charge via the Account dashboard:
If You believe that gambling may be negatively affecting your life or the lives of those around You, mospay urges You to contact our support team at [email protected] or to seek assistance from an independent responsible gaming organisation. Full guidance is available on our dedicated Responsible Gaming page.
12.1 Amendments. mospay reserves the right to amend these Terms & Conditions at any time. Where changes are material, mospay will provide reasonable notice via a platform notification or email to the address registered on your Account. Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those amendments. If You do not agree with the amended Terms, You must cease using the Platform and may request Account closure.
12.2 Account Closure by Player. You may request the closure of your Account at any time by contacting mospay support at [email protected]. Upon processing your closure request, any verified real-money Balance remaining in your Account will be returned to your verified withdrawal method, subject to completion of any outstanding KYC requirements. Bonus Funds and uncleared promotional credits will be forfeited upon Account closure.
12.3 Account Suspension or Closure by mospay. mospay reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where mospay suspects a breach of these Terms, fraudulent activity, or where required to do so by law. In cases of confirmed fraud or Terms breach, mospay reserves the right to withhold the Account Balance pending investigation.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be interpreted in accordance with applicable general principles of international online gaming law. mospay operates as an offshore online gaming platform. The English language version of these Terms shall be the governing and controlling version. In the event of any conflict between the English text and any translated version, the English text shall prevail.
Any unresolved disputes arising under these Terms may be referred to binding arbitration under internationally recognised arbitration rules. mospay's decision on matters of game outcome, bonus settlement, and Account status — made in good faith on the basis of available records — shall constitute final resolution of such matters unless otherwise required by applicable law.
If You have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the mospay support team using the details below. All communications must be submitted in English to ensure accurate and timely processing.
mospay is committed to resolving all player queries and complaints fairly, transparently, and in a timely manner. Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]" to ensure correct prioritisation and routing.
If any part of these Terms & Conditions is unclear, the mospay support team is available 24/7 to assist. You can also explore our FAQ for quick answers, browse our casino games, or log in to manage your account settings directly.