At mospay, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We provide a comprehensive suite of responsible gaming tools and resources to help every mospay player stay in control of their gambling activity at all times.
mospay enforces a mandatory minimum age of 18 years for all registered players. Every new account is subject to age verification as part of our KYC process. We reserve the right to request proof of age at any time, and any account found to belong to a minor will be closed immediately with funds returned to the originating payment method.
Players who feel they need a break from gambling can activate a self-exclusion period directly from their account settings. Self-exclusion options range from 24 hours to a permanent account closure. During the exclusion period, you will not be able to log in, place bets, or receive promotional communications from mospay.
mospay allows you to set daily, weekly, or monthly deposit limits on your account. Once a deposit limit is in place, the platform will automatically decline any transaction that would cause your deposits to exceed the threshold you have chosen. Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period.
Our platform includes configurable session time-out reminders that notify you when you have been playing continuously for a period you have defined. You can also set a hard session limit that will automatically log you out after a specified duration, helping you maintain healthy boundaries around your gaming sessions.
In addition to deposit limits, mospay offers loss limits that cap the total amount you are permitted to lose within a defined period. If your net losses reach the limit you have set, further play will be suspended until the limit period resets. Loss limits are a particularly effective tool for players who wish to manage downside risk proactively.
mospay's responsible gaming team proactively monitors player accounts for behavioural patterns that may indicate problem gambling — such as extended consecutive sessions, frequent maximum-bet activity, or rapid deposit sequences. When such patterns are detected, our team may reach out with responsible gaming guidance and tool recommendations.
Set a maximum deposit amount per day, week, or month. The limit takes effect immediately. Any request to raise the limit is held for 72 hours to allow for sober reflection.
Cap your net losses over any rolling period you choose. Once the threshold is reached, the platform suspends further wagering activity until the limit period resets or you adjust the limit.
Define the maximum continuous duration of a single gaming session. When your session reaches the limit, you will be logged out automatically and prompted to take a break before returning.
Take a structured break of 24 hours, 48 hours, 7 days, or 30 days. During this period your account is inaccessible. All active bonuses are paused and no promotional messages are sent.
Self-exclusion is the strongest responsible gaming tool available at mospay. It is designed for players who feel that they have lost control of their gambling behaviour and need a firm, enforced break. During a self-exclusion period, every access point to the platform is blocked, including the mospay Login page, mobile access, and any affiliate links.
Select a period from the available options: 1 month, 3 months, 6 months, 12 months, or permanent exclusion. Permanent exclusion cannot be reversed. Temporary exclusions cannot be lifted before the selected period expires.
Navigate to Account Settings > Responsible Gaming > Self-Exclusion, or send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Your request will be processed within 24 hours of receipt.
Once the exclusion is active, your mospay account is immediately locked. You will receive a confirmation email. Any pending withdrawals at the time of exclusion will be processed normally and paid out to your registered payment method.
All promotional emails, SMS notifications, and in-platform bonus offers are suspended for the duration of your self-exclusion. mospay will not attempt to re-engage you with any marketing material during this period.
After a temporary self-exclusion period ends, you may contact [email protected] to request reactivation. There is a mandatory 48-hour reflection period between requesting reactivation and the account being restored. We will also share responsible gaming resources with you at that point.
The following questions can help you reflect honestly on your gambling habits. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team or activate a self-exclusion or cool-down period immediately.
If gambling is causing you distress — financially, emotionally, or in your relationships — please reach out to the mospay responsible gaming team immediately. Our support staff are trained to handle these conversations with empathy and discretion. We can help you activate limits, initiate a self-exclusion, or simply talk through your options. There is no judgment here, only support.
Available 24 hours a day, 7 days a week — including all Bangladesh public holidays.
Responsible gaming is the foundation of everything mospay does. When you play within your means and use our player protection tools, gambling stays fun. Explore our games, review our FAQ for more answers, or log in to manage your responsible gaming settings now.